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A Discussion about Facilitation Skills
Author: CMOE Development Team

Interview with Julia Apple-Smith, Manager of Employee Development at Sauer-Danfoss Ames, Iowa about Facilitation Skills:

Q:Would you tell me a little bit about the culture at Sauer-Danfoss?

Julia:About nine years ago, Dave Pfeifle, President and CEO had a vision for us to

change our culture. We, at one time, were part of the Sundstrand Corporation, and as such, over time, had evolved into a company that was fairly autocratic and not very customer focused. It was not only Dave's vision for that to change, but it was also a time when our customers were beginning to let us know that if that was the way we were going to do business, they were going to need to find other companies to provide the same type of product that we provide. Dave's vision then became what is now known as Reaching for Excellence. It is not a program. It is our company's vision statement. It represents our philosophy of who we are. There was not a training program here at that time. Part of Dave's vision was to have a learning base to help promote and support that kind of cultural changes. It's really been an evolutionary process over the last eight or nine years. It is something that CMOE has played and integral part in.

Q:How did your relationship with CMOE begin?

Julia - One of the first things we did was to preview the Coaching Skills Workshop in California. We decided that it was a class that we wanted to bring in-house. That class and a Customer Awareness Class, that I created, were really the cornerstone classes for what now has become one of our core courses in the whole training program. As time evolved, we continued to build on that foundation of learning with other classes such as Teamwork I

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